- shipping worldwide
Welcome to Deweluxe. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our authentic handwoven products. By accessing this website and placing an order, you accept these terms in full.
All our products are crafted from authentic handwoven textiles from Nusa Tenggara, Indonesia.
As these items are handmade by skilled artisans, slight variations in color, pattern, and texture are inherent characteristics of the weave and are not considered defects.
By placing an order, you agree to provide current, complete, and accurate purchase and account information.
We reserve the right to refuse or cancel any order for reasons including product availability or errors in product information.
Estimated Timeline: Since our products are handcrafted, Pre-Order items typically take [Insert Days, e.g., 14-21] working days to complete before shipping.
Order Commitment: Once a Pre-Order is placed and payment is confirmed, the order cannot be cancelled as the weaving or tailoring process begins immediately.
Potential Delays: While we strive to meet our deadlines, please understand that the manual nature of traditional weaving can sometimes lead to minor delays. We will notify you promptly if any significant delay occurs.
We ship to both national and international markets.
For international orders, customers are responsible for any import duties, taxes, or customs fees imposed by their respective countries.
Due to the exclusive and often made-to-order nature of our woven products, returns are typically only accepted for damaged or incorrect items.
Please contact our customer service within 48 hours of receiving your package for any claims.
At Deweluxe, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.
Personal Data: When you make a purchase or register, we collect your name, shipping address, email, and phone number to fulfill your order.
Payment Information: All payments are processed through secure third-party gateways. We do not store your credit card details on our servers.
To process and deliver your orders both domestically and internationally.
Pre-Order Updates: We use your contact information to provide periodic updates on the progress of your handcrafted order, ensuring you are informed from the weaving stage to final delivery.
To communicate with you regarding your order status or promotional offers (if opted-in).
To improve our website experience and customer service.
We do not sell or trade your personal information to outside parties. This does not include trusted third parties who assist us in operating our website and conducting our business (e.g., shipping carriers), as long as those parties agree to keep this information confidential.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter your information.
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